Client services training for busy teams
Equip your front line with the skills they need to provide top notch customer care. From phone triage to managing aftercare with clients, our content readies team members to be confident, well-rounded, and strong communicators.
How to Use atdove.org for Your Front-Line Teams
Train new receptionists to provide exceptional client care
New receptionists can learn about appointment flow, confidentiality, and common client scenarios before putting their knowledge into practice. Assign training plans for critical skills, check comprehension with quizzes, and track individual progress from one account.
Challenge your next team leaders
Ready to promote a new team manager? Experienced team members can master advanced topics like responding to online client reviews, clinic marketing, and managing team dynamics.
Need a reminder about triaging over the phone or giving price estimates? Staff can hop on to atdove.org for quick, practical tips.
Promote team wellness
Working with clients can be demanding. Help prevent burnout and promote well-being with our growing library of wellness materials.
Topics for Receptionists
Put your best foot forward.
Equip your front-line team to be trusted client communicators and allies.
A Variety of Ways to Learn
Events & Workshops
Meet Some of Your Instructors
Monica Maxwell, SPHR, SHRM-SCP, MBTI
Chief Administrative Officer at DoveLewis
Client Relations Specialist
What Our Members Say
Is it like pulling teeth to get your team to use your current veterinary training resources? We take pride in offering short, engaging video content that your staff will want to use. See what our real users have to say about learning via atdove.org’s online veterinary courses:
“Love learning on atdove.org! These videos help me understand procedures and are taught thoroughly so I can do them on my own!”
“I love atdove.org and always feel empowered to help myself and other technicians grow after taking a course.”
“I use the videos for my vet tech students. I don’t have access to endoscopy and critical care situations. Those videos expose my students before they go to externships. The videos of surgery and anesthesia equipment are so helpful to my students as well.”
“[atdove.org] has allowed me to do more useful CE than any meeting that I have been to and done so at times most convenient for an emergency doctor that works 85% overnights.”